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Michael Lynch

Michael is the founder and principal of Highly Persuasive, a brand strategy and positioning practice built on how buyers actually perceive, evaluate, shortlist, and decide. We help companies close the distance between how good they are and how easy they are to choose. Brand, strategy, positioning, messaging, identity & marketing systems for professional services firms, industrial companies, hospitality businesses, and any company growing faster than their brand has kept up with.

Apr 19 2025
5 hidden friction points on your website that kill conversions

The Friction No One Mentions in Feedback — and Why It’s Costing You More Than You Measure

By Conversion Optimization & Sales Psychology, Marketing Strategy & Growth
The Five Friction Points That Kill Commercial Momentum Before the Conversation Begins DemandSignals™ | Highly Persuasive Most companies that invest in lead generation, content, or outreach focus on one question: how do we get more people to the door? The better question — and the one with more commercial leverage…
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Apr 15 2025
The Quiet Power of Status Branding in B2B (Why No One Talks About It)

Status Branding in Commercial Markets: The Signal Nobody Admits Is Driving the Decision

By Business Strategy & Positioning, Branding & Identity, Luxury & Premium Brand Strategy, Marketing Strategy & Growth
Status Branding in Commercial Markets: The Signal Nobody Admits Is Driving the Decision When the CFO signs off on the more expensive vendor, what are they actually signing off on? The rational answer is: superior capability, stronger track record, lower delivery risk, better total cost of ownership. These are the…
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Apr 15 2025
3 layers of brand trust - highly persuasive

The Three Levels of Brand Trust — and Why Most Organisations Are Stuck at Level One

By Business Strategy & Positioning, Conversion Optimization & Sales Psychology
The Three Levels of Brand Trust — and Why Most Organisations Are Stuck at Level One In 2017, Maersk made a decision that most logistics companies would not have considered a brand decision at all. During one of the most significant cyberattacks in corporate history — the NotPetya malware attack…
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Apr 14 2025
marketing agency bangkok - highly persuasive agency

How to Engineer Word-of-Mouth Marketing To Make People Talk About Your Brand

By Marketing Strategy & Growth, Business Strategy & Positioning, Conversion Optimization & Sales Psychology
How to Engineer Word-of-Mouth Marketing To Make People Talk About Your Brand There is a pattern visible in the new client intake of almost every professional services firm and hospitality brand that has grown consistently and profitably over more than a decade. The majority of their best clients — the…
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Apr 14 2025

Strategic Friction Costs Way More Than Bad Marketing

By Business Strategy & Positioning, Branding & Identity, Conversion Optimization & Sales Psychology, Luxury & Hospitality Marketing, Luxury & Premium Brand Strategy, Marketing Strategy & Growth, Thought Leadership & Authority Building
Strategic Friction Costs Way More Than Bad Marketing Here's a question most business leaders have thought about but never asked aloud: Why does a company with superior capability, stronger processes, and better client outcomes keep losing to competitors they know aren't as good? It's not incompetence. It's not bad luck.…
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Apr 04 2025
how to get more customers to convert

The Conversion Gap Is Not a Marketing Problem

By Conversion Optimization & Sales Psychology, Email & Retention Marketing, Influence & Consumer Psychology, Lead Generation & Demand Creation
The Conversion Gap Is Not a Marketing Problem CEB's landmark research on B2B buying behaviour, replicated and extended across multiple industry verticals over the following decade, produced a finding that most marketing departments have still not fully absorbed: the single largest driver of purchase decisions is not competitive differentiation, price,…
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Apr 02 2025
Hotel Marketing Strategies - OTA & Direct Bookings

The Real Cost of OTA Dependency — and Why Most Hotels Are Calculating It Wrong

By Luxury & Hospitality Marketing, Luxury & Premium Brand Strategy, Marketing Strategy & Growth
The Real Cost of OTA Dependency — and Why Most Hotels Are Calculating It Wrong The most expensive booking channel in hospitality is not the one with the highest commission rate. It is the one that is replacing the cheapest channel without the hotel noticing. OTA commission rates are visible.…
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