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Michael Lynch

Michael is the founder and principal of Highly Persuasive, a brand strategy and positioning practice built on how buyers actually perceive, evaluate, shortlist, and decide. We help companies close the distance between how good they are and how easy they are to choose. Brand, strategy, positioning, messaging, identity & marketing systems for professional services firms, industrial companies, hospitality businesses, and any company growing faster than their brand has kept up with.

Apr 04 2025
how to get more customers to convert

The Conversion Gap Is Not a Marketing Problem

By Conversion Optimization & Sales Psychology, Email & Retention Marketing, Influence & Consumer Psychology, Lead Generation & Demand Creation
The Conversion Gap Is Not a Marketing Problem CEB's landmark research on B2B buying behaviour, replicated and extended across multiple industry verticals over the following decade, produced a finding that most marketing departments have still not fully absorbed: the single largest driver of purchase decisions is not competitive differentiation, price,…
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Apr 02 2025
Hotel Marketing Strategies - OTA & Direct Bookings

The Real Cost of OTA Dependency — and Why Most Hotels Are Calculating It Wrong

By Luxury & Hospitality Marketing, Luxury & Premium Brand Strategy, Marketing Strategy & Growth
The Real Cost of OTA Dependency — and Why Most Hotels Are Calculating It Wrong The most expensive booking channel in hospitality is not the one with the highest commission rate. It is the one that is replacing the cheapest channel without the hotel noticing. OTA commission rates are visible.…
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Mar 30 2025
decoy effect pricing

The Decoy Effect and Why Most Pricing Structures Are Working Against You

By Pricing & Revenue Growth, Conversion Optimization & Sales Psychology, Marketing Strategy & Growth
The Decoy Effect and Why Most Pricing Structures Are Working Against You A 1992 study by Dan Ariely, Joel Huber, and John Payne demonstrated something pricing strategists have been applying carefully ever since: adding a third option to a two-option choice can change which of the original two options buyers…
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Mar 30 2025
Trust Signals in Branding - Advanced Branding Strategies

7 Trust Signals B2B Buyers Read Before the First Meeting

By Branding & Identity, Business Strategy & Positioning, Marketing Strategy & Growth, Thought Leadership & Authority Building
7 Trust Signals B2B Buyers Read Before the First Meeting 50 milliseconds. That's all it takes to gain or lose the trust of your buyers. Stanford Web Credibility Project research found that when evaluating unfamiliar professional service firms, 75% of decision-makers form trust judgments within 50 milliseconds of encountering brand…
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Mar 25 2025
How Brand Trust Actually Forms — and Why Most Organisations Are Building Only a Third of It

How Brand Trust Actually Forms — and Why Most Organisations Are Building Only a Third of It

By Business Strategy & Positioning, Branding & Identity, Conversion Optimization & Sales Psychology, Marketing Strategy & Growth
How Brand Trust Actually Forms — and Why Most Organisations Are Building Only a Third of It Trust is not one thing. This is the mistake buried in almost every brand trust investment most organisations make. The website proves capability. The proposal demonstrates expertise. The sales conversation showcases credentials. Each…
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Mar 21 2025
Marketing Agency Bangkok Thailand - 4 Second Rule

The 4-Second Rule: How to Capture Attention Before Your Customers Swipe Away

By Lead Generation & Demand Creation, Conversion Optimization & Sales Psychology, Marketing Strategy & Growth
The Four-Second Rule: How Buyers Categorize You Before They Read a Word DemandSignals™ | Highly Persuasive There's a moment that happens before your prospect reads your headline, evaluates your credentials, or considers your pricing. It happens in the first three to four seconds of contact — a website visit, a…
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Mar 21 2025
The Power of Authority Marketing How to Make Customers Choose You

Authority Marketing: Why It Compounds Where Other Strategies Don’t

By Marketing Strategy & Growth, Thought Leadership & Authority Building
Authority Marketing: Why It Compounds Where Other Strategies Don't   Two engineering consultancies recently competed for a $180K infrastructure assessment contract. The first firm had deeper technical credentials — three PhD-level structural engineers, proprietary analysis software, and case studies showing measurably superior outcomes on comparable projects. Their proposal was comprehensive:…
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