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What AI Search is Saying About Your Company Right Now

What AI Search is Saying About Your Company Right Now

By Branding & Identity, Business Strategy & Positioning, Influence & Consumer Psychology, Marketing Strategy & Growth, SEO & Organic Growth
What AI Search Says About Your Company Right now— and Why You Should Check Before Your Next Buyer Does Buyers in your market are now evaluating vendors without contacting them. They're using AI search to identify and compare options to create a shortlist before the first email is sent. The…
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How Premium Engagements Build Compound Trust & Repeat Business

Why Premium Clients Are More Loyal Than Price-Sensitive Ones

By Conversion Optimization & Sales Psychology, Business Strategy & Positioning, Marketing Strategy & Growth, Thought Leadership & Authority Building
Why Premium Clients Are More Loyal Than Price-Sensitive Ones Your most loyal clients are not the ones who got the best deal. They are the ones who believed most completely in the decision they made. Clients who negotiate hardest at the start of the engagement, also tend to renegotiate hardest…
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Why Technical Companies Struggle to Tell Human Stories and What That Costs Them Commercially

By Messaging & Communications, Brand Management, Business Strategy & Positioning, Marketing Strategy & Growth
Why Technical Companies Struggle to Tell Human Stories and What That Costs Them Commercially The most rigorous technical firms in any market often have the most powerful human stories buried inside them. Buyers who would respond to those stories never hear them. This is not a failure of the people…
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Scarcity Architecture How to Signal Selective Without Seeming Unavailable

How to Signal Selective Without Seeming Unavailable

By Brand Management, Branding & Identity, Business Strategy & Positioning, Marketing Strategy & Growth, Messaging & Communications
Brand Scarcity Architecture: How to Signal Selective Without Seeming Unavailable Availability is a pricing signal that most professional service firms haven't thought about or examined in a while. What is it saying? The firm that responds to every inquiry within the hour, that can always accommodate a new client this…
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How Brand Positioning Shapes M&A Valuation

How Brand Positioning Shapes M&A Valuation

By Branding & Identity, Brand Management, Marketing Strategy & Growth, Messaging & Communications
How Brand Positioning Shapes M&A Valuation Research on professional services acquisitions consistently shows a valuation spread of 20 to 40 percent between comparable firms with similar revenue profiles. The firms at the top of that spread are not necessarily the ones with the highest margins or the cleanest financials. They…
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How a CEO's Speaking Record Shapes the Company's Shortlist Rate

How a CEO’s Speaking Record Shapes the Company’s Shortlist Rate

By Branding & Identity, Business Strategy & Positioning, Conversion Optimization & Sales Psychology, Marketing Strategy & Growth
How a CEO's Speaking Record Shapes the Company's Shortlist Rate Three months before a buying decision is made, the decision-maker is already forming a view. Not a final view. A brief overview. A probabilistic sense of which firms they'd be comfortable working with, which ones they've already encountered thinking from,…
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Is Your Best Thinking Is Building Someone Else's Authority

Is Your Best Thinking Is Building Someone Else’s Authority?

By Messaging & Communications, Branding & Identity, Business Strategy & Positioning, Marketing Strategy & Growth
Is Your Best Thinking Is Building Someone Else's Authority? There are ideas in your head right now that your best clients would find commercially useful. They're sitting in a voice note from a client debrief two months ago. In an email thread where you said something precise about a problem…
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How to Know Whether You Need A Rebrand or Something Else Entirely

How to Know Whether You Need A Rebrand or Something Else Entirely

By Brand Management, Branding & Identity, Business Strategy & Positioning, Marketing Strategy & Growth, Thought Leadership & Authority Building
How to Know Whether You Need A Rebrand or Something Else Entirely When leadership commissions a visual refresh to solve a positioning problem, the firm rarely emerges with clarity. It emerges with a cleaner version of its confusion. The cost is not just the design investment. It's the additional time…
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