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Why Culture and Brand Must Align — and What Happens When They Don't

Why Culture and Brand Must Align — and What Happens When They Don’t

By Branding & Identity, Marketing Strategy & Growth, Thought Leadership & Authority Building
Why Culture and Brand Must Align — and What Happens When They Don't A professional services firm in Singapore spent three years building a reputation for precision and reliability. The brand promised exacting standards, careful process, and the kind of operational rigour that risk-averse buyers pay a premium for. The…
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Why the Origin Story Is Your Most Underused Commercial Asset

Why the Origin Story Is Your Most Underused Commercial Asset

By Business Strategy & Positioning, Branding & Identity, Marketing Strategy & Growth, Messaging & Communications
Why the Origin Story Is Your Most Underused Commercial Asset Buyers in serious procurement aren't evaluating your capabilities. They already know you're capable — that's why you're on the shortlist. What they're actually trying to answer is a harder question: how will this firm behave when something goes wrong? Credentials…
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What Your Employees Are Broadcasting About Your Brand Right Now

What Your Employees Are Broadcasting About Your Brand Right Now

By Messaging & Communications, Branding & Identity, Business Strategy & Positioning
What Your Employees Are Broadcasting About Your Brand Right Now The brand conversation happening about your company right now is not the one on your website. It's happening at industry dinners, in LinkedIn comments, in offhand remarks between professionals who know each other, in the way a former employee describes…
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What's the Difference Between a Personal Brand & an Authority Position

What’s the Difference Between a Personal Brand & an Authority Position?

By Business Strategy & Positioning, Branding & Identity, Thought Leadership & Authority Building
What's the Difference Between a Personal Brand & an Authority Position? Most senior leaders who are told to build their personal brand are getting the wrong advice for the right reason. The instinct behind it is sound: visibility creates commercial opportunity. The diagnosis is correct. The prescription misses by enough to…
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The Expensive Gap Between What Brands Deliver and What They Communicate

The Dangerous Gap Between What Brands Deliver and What They Communicate

By Branding & Identity, Business Strategy & Positioning, Thought Leadership & Authority Building
The Dangerous Gap Between What Brands Deliver and What They Communicate HP Field Notes | Highly Persuasive The most expensive problem in branding today isn't a bad logo or an outdated website. It's the gap between what a company actually delivers and what the brand communicates to the wider market.…
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The Anchoring Problem in B2B Fee Negotiations

The Anchoring Problem in B2B Fee Negotiations

By Thought Leadership & Authority Building, Branding & Identity, Conversion Optimization & Sales Psychology, Influence & Consumer Psychology
The Anchoring Problem in B2B Fee Negotiations DemandSignals | Highly Persuasive There's a conversation that happens in almost every complex sale. The buyer asks: "Before we go any further — what's your ballpark on something like this?" Most suppliers answer. They give a range, something non-threatening, designed to leave room…
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Why Brand Alignment Collapses Under Commercial Pressure

Why Brand Alignment Collapses Under Commercial Pressure

By Branding & Identity, Business Strategy & Positioning, Influence & Consumer Psychology, Thought Leadership & Authority Building
Why Brand Alignment Collapses Under Commercial Pressure HP DemandSignals™ | Highly Persuasive In the spring of 2019, a mid-sized infrastructure engineering consultancy in Singapore completed a six-month brand positioning exercise. New messaging. Revised visual identity. A clearly articulated market position built around specialist geotechnical expertise for complex underground infrastructure projects.…
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