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Strategic Friction Costs Way More Than Bad Marketing

By Business Strategy & Positioning, Branding & Identity, Conversion Optimization & Sales Psychology, Luxury & Hospitality Marketing, Luxury & Premium Brand Strategy, Marketing Strategy & Growth, Thought Leadership & Authority Building
Strategic Friction Costs Way More Than Bad Marketing Here's a question most business leaders have thought about but never asked aloud: Why does a company with superior capability, stronger processes, and better client outcomes keep losing to competitors they know aren't as good? It's not incompetence. It's not bad luck.…
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how to get more customers to convert

The Conversion Gap Is Not a Marketing Problem

By Conversion Optimization & Sales Psychology, Email & Retention Marketing, Influence & Consumer Psychology, Lead Generation & Demand Creation
The Conversion Gap Is Not a Marketing Problem CEB's landmark research on B2B buying behaviour, replicated and extended across multiple industry verticals over the following decade, produced a finding that most marketing departments have still not fully absorbed: the single largest driver of purchase decisions is not competitive differentiation, price,…
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Hotel Marketing Strategies - OTA & Direct Bookings

The Real Cost of OTA Dependency — and Why Most Hotels Are Calculating It Wrong

By Luxury & Hospitality Marketing, Luxury & Premium Brand Strategy, Marketing Strategy & Growth
The Real Cost of OTA Dependency — and Why Most Hotels Are Calculating It Wrong The most expensive booking channel in hospitality is not the one with the highest commission rate. It is the one that is replacing the cheapest channel without the hotel noticing. OTA commission rates are visible.…
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decoy effect pricing

The Decoy Effect and Why Most Pricing Structures Are Working Against You

By Pricing & Revenue Growth, Conversion Optimization & Sales Psychology, Marketing Strategy & Growth
The Decoy Effect and Why Most Pricing Structures Are Working Against You A 1992 study by Dan Ariely, Joel Huber, and John Payne demonstrated something pricing strategists have been applying carefully ever since: adding a third option to a two-option choice can change which of the original two options buyers…
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Trust Signals in Branding - Advanced Branding Strategies

Why Buyers Trust Category Leaders Before Evaluating Credentials

By Branding & Identity, Business Strategy & Positioning, Marketing Strategy & Growth, Thought Leadership & Authority Building
Why Buyers Trust Category Leaders Before Evaluating Credentials HP Field Notes | Highly Persuasive Stanford Web Credibility Project research found that when evaluating unfamiliar professional service firms, 75% of decision-makers form trust judgments within 50 milliseconds of encountering brand signals, before reading capability descriptions or credentials. The evaluation happens pre-consciously…
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How Brand Trust Actually Forms — and Why Most Organisations Are Building Only a Third of It

How Brand Trust Actually Forms — and Why Most Organisations Are Building Only a Third of It

By Business Strategy & Positioning, Branding & Identity, Conversion Optimization & Sales Psychology, Marketing Strategy & Growth
How Brand Trust Actually Forms — and Why Most Organisations Are Building Only a Third of It Trust is not one thing. This is the mistake buried in almost every brand trust investment most organisations make. The website proves capability. The proposal demonstrates expertise. The sales conversation showcases credentials. Each…
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