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Five Decisions Every Buyer Makes Before They Contact You

Five Decisions Every Buyer Makes Before They Contact You

By Business Strategy & Positioning, Conversion Optimization & Sales Psychology, Influence & Consumer Psychology, Lead Generation & Demand Creation, Marketing Strategy & Growth, Thought Leadership & Authority Building
Five Decisions Every Buyer Makes Before They Contact You By the time a prospect picks up the phone, sends the email, or fills out the contact form, the most consequential part of the buying process is already over. You heard that right. Not the negotiation. Not the evaluation. Not the…
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Why Clients Default to the Biggest Name in Your Category

By Conversion Optimization & Sales Psychology, Business Strategy & Positioning, Influence & Consumer Psychology, Marketing Strategy & Growth, Thought Leadership & Authority Building
Why Clients Default to the Biggest Name in Your Category (And How Smaller Companies Can Compete) In 2015, Arup — a 17,000-person engineering consultancy — won the structural design contract for the Sydney Metro, one of Australia's largest infrastructure projects. They were competing against firms with three to five times…
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The Emotional Veto: Why Deals That Make Perfect Logical Sense Still Get Lost

By Business Strategy & Positioning, Influence & Consumer Psychology, Marketing Strategy & Growth
The Emotional Veto: Why Deals That Make Perfect Logical Sense Still Get Lost Have you ever lost a deal where every rational signal pointed to a win? The proposal was strong. The pricing was competitive. The case studies were relevant. The champion was enthusiastic. The need was real, the budget…
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When a 'Good Enough' Brand Becomes Dangerous

When a ‘Good Enough’ Brand Becomes Dangerous

By Business Strategy & Positioning, Branding & Identity, Luxury & Premium Brand Strategy, Marketing Strategy & Growth, Thought Leadership & Authority Building
When a 'Good Enough' Brand Becomes Dangerous HP Field Notes | Highly Persuasive Nobody sets out to build a mediocre brand. What happens is more subtle than that. A company builds something credible — a professional website, a presentable sales deck, reasonable case studies, a logo that doesn't embarrass anyone…
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Why Some Brands Win Before the Conversation Even Starts

By Business Strategy & Positioning, Case Studies & Real-World Examples, Conversion Optimization & Sales Psychology, Influence & Consumer Psychology, Marketing Strategy & Growth, Thought Leadership & Authority Building
Why Some Brands Win Before the Conversation Starts HP Field Notes | Highly Persuasive Research from the Harvard Business School tracking 7,000 B2B purchasing decisions across industrial and professional services categories found something interesting. Brand recognition was a stronger predictor of shortlisting than technical capability scores, price competitiveness, or prior…
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Why Your Best Clients Can’t Explain What Makes You Different

By Business Strategy & Positioning, Influence & Consumer Psychology, Marketing Strategy & Growth
The Referral Problem: Why Your Best Clients Can't Explain What Makes You Different A Texas A&M University study on referral marketing found that referred customers have a 16-25% higher lifetime value than non-referred customers. They close faster, negotiate less, and retain longer. None of that is surprising. What's surprising is…
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What Your Website Communicates to Buyers Without Your Team Present

What Your Website Communicates To Buyers Without Your Team Present

By Business Strategy & Positioning, Conversion Optimization & Sales Psychology, Marketing Strategy & Growth, Thought Leadership & Authority Building
What Your Website Communicates to Buyers Without Your Team Present Before any conversation, any meeting, any proposal — the buyer looks you up. This happens consistently across engineering firms, manufacturing companies, logistics operators, consulting practices, and every other category where the work is complex and the stakes are high. The…
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Why Most Companies Misunderstand What Brand Actually Means

Why Most Companies Misunderstand What ‘Brand’ Actually Means

By Branding & Identity, Business Strategy & Positioning, Marketing Strategy & Growth, Thought Leadership & Authority Building
Here's Why That Misunderstanding is so Dangerous Let's start with an honest admission: the word "brand" has been so thoroughly abused by the marketing industry that most business leaders have a reasonable basis for ignoring it. They've been told brand is their logo. Their colour palette. Their "look and feel."…
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