Hospitality

Feb 16 2026

Why Some Brands Win Before the Conversation Even Starts

By Michael Lynch Business Strategy & Positioning, Case Studies & Real-World Examples, Conversion Optimization & Sales Psychology, Influence & Consumer Psychology, Marketing Strategy & Growth, Thought Leadership & Authority Building

Why Some Brands Win Before the Conversation Starts HP Field Notes | Highly Persuasive Research from the Harvard Business School tracking 7,000 B2B purchasing decisions across industrial and professional services categories found something interesting. Brand recognition was a stronger predictor of shortlisting than technical capability scores, price competitiveness, or prior…

May 12 2025

Why Clarity Feels Like Luxury to a Skeptical Buyer

By Michael Lynch Marketing Strategy & Growth, Business Strategy & Positioning, Conversion Optimization & Sales Psychology, Influence & Consumer Psychology, Thought Leadership & Authority Building

Why Clarity Feels Like Luxury to a Skeptical Buyer HP DemandSignals™ | Highly Persuasive In 2013, Slack launched into a market already crowded with workplace communication tools. The obvious angle was features — real-time messaging, integrations, file sharing. Slack had all of these. So did several competitors. What Slack did…

Apr 26 2025

Why the Most Commercially Powerful Brands Are Defined by What They’re Against

By Michael Lynch Business Strategy & Positioning, Marketing Strategy & Growth, Thought Leadership & Authority Building

Why the Most Commercially Powerful Brands Are Defined by What They're Against HP DemandSignals™ | Highly Persuasive In a 2012 Harvard Business Review analysis of what separates enduringly successful brands from transient ones, researchers identified a consistent structural pattern: the brands that maintained both premium pricing and customer loyalty across…